There are several reasons why you can not log in:
Due to unexpected popularity, the gift is sold out. We do our very best to get the gift in stock as soon as possible. Unfortunately, we can't guarantee anything. In the meantime, keep a close eye on the webshop, but do not lose sight of the closing date of the webshop.
Under the category ''charities'' are all charities you can donate to. You determine the amount of the donation to a charity yourself. We have already entered the minimum amount for you. You can adjust this amount using the + and - buttons. At the end of the order period, we report to the employer the amount of all donations and this amount is transferred to the relevant charity.
If you wish to verify if your order has been placed successfully, click on ‘Your order’. Here you can find the actual status of your order. You will also receive an order confirmation after placement.
It is possible to deliver your order abroad. Standard shipping countries are The Netherlands, Belgium and Germany. However do keep in mind that delivery in Belgium and Germany takes longer. You can select the country of your choice when providing your delivery address. If the country of your choice is not mentioned, it is not possible to have the gift delivered there. In that case we advise you to provide an address from someone you know in The Netherlands.
You will receive an email containing a tracking code and itemized packing list. This packing list also serves as a certificate of guarantee and must be presented when you wish to exchange your gift.
When you wish to view a product’s details, click on the button ‘more info’. A pop-up window will appear with a larger picture and detailed description with product details. When you have any questions regarding a product after reading the product details, please leave a message under the ‘contact ’ heading.
The status of your order can be viewed 24 hours a day. Go to www.mijntinteling.nl and click on the button ‘Your order’.
A number of our gifts are sent digitally. This is the case with experience vouchers and most of the gift cards. The delivery method is located next to the gift and in your order confirmation. Digital gifts are generally sent within 24 to 48 hours.
As soon as your package leaves our warehouse, you will receive an email with the packing list and track and trace code. With this code you can locate your package on the DHL Parcel site. In case you have not received an email, you can always find the track and trace code of your package on the ‘Your order’ page.
Your order will receive the status 'processed and shipped' as soon as your package leaves our warehouse. At the same time you will receive an email with the track and trace code of your package. Within a few days you will receive the gift of your choice.
A physical gift card or experience voucher, however, fits through the mailbox. Therefore you will not receive a track and trace code. Your gift will be delivered to you by post within a few days after your order has received the status ‘processed and shipped’.
Packages in The Netherlands are generally shipped by DHL from Monday to Saturday. On those days your package can arrive in four different time frames. By using your postal code, you can check the delivery time up to 10 days in advance. Simply go to: https://www.dhlparcel.nl/nl/bezorgtijden
When placing your order you can have your gift delivered on any day that suits you best. You can determine the desired delivery date yourself.
You can choose to have your gift delivered to one of the 1500 parcel shops. There is always a parcel shop near you. When placing your order and providing your postal code, the nearest parcel shop will appear on your screen. As soon as the package arrives at the parcel shop you will be notified by text message or email. When the package is not picked up immediately, two reminders will be send. The package will remain at the parcel shop for 7 days and will be sent back to our warehouse after this period.
The value of the gifts is shown in a point balance. This value always includes the VAT due.
If you have chosen a gift that we will send to you by mail, you do not have to pay shipping costs. These are always included.
Do you receive an email or postal notification that you should pay to receive your gift? Do not pay, as this is a deception. You do not have to pay anything to receive your gift from Tintelingen.
If you want to return a gift for whatever reason, you will receive return instructions from us after you have registered your return in the webshop. When you use this return instruction, no shipping costs will be charged. If you choose to send the return in a different way, it is possible that costs will be charged. These will not be reimbursed by Tintelingen.
The gifts we offer in the web shop are divided into categories for your convenience. This makes it easy to locate your favourite gifts in the online store. Click on the category of your choice at the top of the page and all products related will appear.
The books are all worth a certain amount of points which are listed on the top of the page. This way you can make a selection of books until you run out of book points. You must spend all points in the category of books. Unfortunately, it is not possible to combine the points with a gift from another category.
Due to unexpected popularity, the gift is sold out. We do our very best to get the gift in stock as soon as possible. Unfortunately, we can't guarantee anything. In the meantime, keep a close eye on the webshop, but do not lose sight of the closing date of the webshop.
Under the category ''charities'' are all charities you can donate to. You determine the amount of the donation to a charity yourself. We have already entered the minimum amount for you. You can adjust this amount using the + and - buttons. At the end of the order period, we report to the employer the amount of all donations and this amount is transferred to the relevant charity.
After logging in, the shopping cart in the right upper corner of the online shop shows the number of points you have at your disposal. Each gift in the shop displays its value in points. You can therefore select the number of gifts yourself with a maximum of four.
The points linked to your log in code can be spent on a maximum of four gifts. Any points left can be donated to a non-profit organization. All points must be spend when placing your order.
If you wish to verify if your order has been placed successfully, click on ‘Your order’. Here you can find the actual status of your order. You will also receive an order confirmation after placement.
It is possible to deliver your order abroad. Standard shipping countries are The Netherlands, Belgium and Germany. However do keep in mind that delivery in Belgium and Germany takes longer. You can select the country of your choice when providing your delivery address. If the country of your choice is not mentioned, it is not possible to have the gift delivered there. In that case we advise you to provide an address from someone you know in The Netherlands.
You will receive an email containing a tracking code and itemized packing list. This packing list also serves as a certificate of guarantee and must be presented when you wish to exchange your gift.
It is possible to pay an extra charge for a more expensive gift in addition to the number of points linked to the log in code. The remaining balance as well as the additional charge is displayed in your shopping cart. An additional payment can easily be made in our web shop by using IDeal or PayPal. Naturally the additional charge will be reimbursed when returning a gift.
When you wish to view a product’s details, click on the button ‘more info’. A pop-up window will appear with a larger picture and detailed description with product details. When you have any questions regarding a product after reading the product details, please leave a message under the ‘contact ’ heading.
The status of your order can be viewed 24 hours a day. Go to www.mijntinteling.nl and click on the button ‘Your order’.
A number of our gifts are sent digitally. This is the case with experience vouchers and most of the gift cards. The delivery method is located next to the gift and in your order confirmation. Digital gifts are generally sent within 24 to 48 hours.
As soon as your package leaves our warehouse, you will receive an email with the packing list and track and trace code. With this code you can locate your package on the DHL Parcel site. In case you have not received an email, you can always find the track and trace code of your package on the ‘Your order’ page.
Your order will receive the status 'processed and shipped' as soon as your package leaves our warehouse. At the same time you will receive an email with the track and trace code of your package. Within a few days you will receive the gift of your choice.
A physical gift card or experience voucher, however, fits through the mailbox. Therefore you will not receive a track and trace code. Your gift will be delivered to you by post within a few days after your order has received the status ‘processed and shipped’.
Packages in The Netherlands are generally shipped by DHL from Monday to Saturday. On those days your package can arrive in four different time frames. By using your postal code, you can check the delivery time up to 10 days in advance. Simply go to: https://www.dhlparcel.nl/nl/bezorgtijden
When placing your order you can have your gift delivered on any day that suits you best. You can determine the desired delivery date yourself.
You can choose to have your gift delivered to one of the 1500 parcel shops. There is always a parcel shop near you. When placing your order and providing your postal code, the nearest parcel shop will appear on your screen. As soon as the package arrives at the parcel shop you will be notified by text message or email. When the package is not picked up immediately, two reminders will be send. The package will remain at the parcel shop for 7 days and will be sent back to our warehouse after this period.
The value of the gifts is shown in a point balance. This value always includes the VAT due.
If you have chosen a gift that we will send to you by mail, you do not have to pay shipping costs. These are always included.
Do you receive an email or postal notification that you should pay to receive your gift? Do not pay, as this is a deception. You do not have to pay anything to receive your gift from Tintelingen.
If you want to return a gift for whatever reason, you will receive return instructions from us after you have registered your return in the webshop. When you use this return instruction, no shipping costs will be charged. If you choose to send the return in a different way, it is possible that costs will be charged. These will not be reimbursed by Tintelingen.
Unfortunately, without an e-mail address it is not possible to order a gift card.
For security purposes, gift cards are sent without value and need to be activated when received. This activation procedure is outlined in the same e-mail you received with your gift card.
Activate your card in two easy steps:
1. Go to https://activeren.tintelingengiftcards.nl/ and enter your card number which is located below the bar code;
2. An activation link will then be sent by e-mail. Click on the link and your gift card is activated.
P.s. H&M is already activated
You can always check your gift card balance online. Go to https://www.tintelingen.nl/saldocadeaukaart/
There may be several reasons why your gift card has no balance.
1. Most importantly, once received you have to activate your card. Activate your card in two easy steps:
2. You have already spent the amount on your gift card.
Gift cards are valid for at least one year from the moment of activation. consult the balance checker for the current term of your gift card via link https://www.tintcadeauelingen.nl/saldokaart/.
Unfortunately, without an e-mail address it is not possible to order a gift card.
Depending on your choice you will receive the gift card by email or by post. The method of delivery is stated next to the gift card in the online store.
For security reasons, gift cards can be exchanged within 30 minutes of placing the order. Unfortunately, this is no longer possible after these 30 minutes.
You will receive digital gift cards at the specified e-mail address within 48 hours. You will receive physical gift cards by post within 7 working days.
That is very unfortunate. In this case, please leave a message under the ‘Customer Support’ heading. You can also contact Tintelingen Customer Services by calling 088- 84 68 354.
You can determine the amount on the gift card yourself. We have already filled in the minimum amount which can be raised by using the + and – button.
The assortment contains several gift cards. You can find these in the various categories. Another option is to search via the search bar at the top of the webshop.
Once activated your Gift card will be valid for a maximum of one year. For the actual period of validity please check your online balance checker for the status and expiry date. Go to www.tintelingen.nl/saldocadeaukaart
After 5 days you have the option to report your return in the webshop. Your current order will be blocked, and an investigation will be started. Within a few days we willl send you an e-mail with more information regarding placing a new order.
Follow the next steps for a speedy completion:
After 5 days you have the option to report your return in the webshop. Your current order will be blocked, and an investigation will be started. Within a few days we willl send you an e-mail with more information regarding placing a new order.
Follow the next steps for a speedy completion:
We are sorry to hear the gift of your choice is not entirely to your satisfaction and you wish to exchange it. In this case, you can return the gift to our logistics centre free of charge by PostNL. As soon as we have received your return shipment, your login credentials will be reactivated with a notification by mail.
Tintelingen return instructions:
1. Go to the online store and log in
2. Click on the button ‘My order’ in the lower-left corner.
3. Open your order (click on the white paper with magnifying glass)
4. Then click on the green return button
5. Fill out the reason for your return and download the return form.
6. Enclose the form to your return shipment and follow the instructions on the return form by PostNL
* Note: you can only exchange physical gifts. It is not possible to exchange experience vouchers or gift cards.
We are sorry to hear that despite the utmost care of our logistic centre you have received a wrong gift. In this case, you can return the gift free of charge by PostNL. We will send you the correct item as soon as the return shipment has reached our logistic centre.
Tintelingen Return instructions:
1. Go to the online store and log in
2. Click on the button ‘My order’ in the lower-left corner.
3. Open your order (click on the white paper with magnifying glass)
4. Then click on the green return button
5. Fill out the reason for your return and download the return form.
6. Enclose the form to your return shipment and follow the instructions on the return form
Your order may have been shipped from different warehouses and/or digital. The delivery time is mentioned on your order. For more information please go to www.mijntinteling.nl http://www.mijntinteling.nl and click on ‘Your order’.
After 5 days you have the option to report your return in the webshop. Your current order will be blocked, and an investigation will be started. Within a few days we willl send you an e-mail with more information regarding placing a new order.
Follow the next steps for a speedy completion:
You can upload pictures in the webshop. Within two working days we will get back in touch with you. You will either receive your points again of we will sent you a new product. In order for our warehouse to process your return correctly we ask you to follow the following directions:
You can cancel/adjust the order within one hour after placement. To do so, go to www.mijntinteling.nl http://www.mijntinteling.nl, and click on ‘‘My order’ at the top right and click on 'cancel order'. Your order has now been cancelled and you are free to place a new order.
When a package has returned to our warehouse, you will be informed by email so you can place an new order.
If you have chosen a gift that we will send to you by mail, you do not have to pay shipping costs. These are always included.
Do you receive an email or postal notification that you should pay to receive your gift? Do not pay, as this is a deception. You do not have to pay anything to receive your gift from Tintelingen.
If you want to return a gift for whatever reason, you will receive return instructions from us after you have registered your return in the webshop. When you use this return instruction, no shipping costs will be charged. If you choose to send the return in a different way, it is possible that costs will be charged. These will not be reimbursed by Tintelingen.
We are sorry to hear the gift of your choice is not entirely to your satisfaction and you wish to exchange it. In this case, you can return the gift to our logistics centre free of charge by PostNL. As soon as we have received your return shipment, your login credentials will be reactivated with a notification by mail.
Tintelingen return instructions:
1. Go to the online store and log in
2. Click on the button ‘My order’ in the lower-left corner.
3. Open your order (click on the white paper with magnifying glass)
4. Then click on the green return button
5. Fill out the reason for your return and download the return form.
6. Enclose the form to your return shipment and follow the instructions on the return form by PostNL
* Note: you can only exchange physical gifts. It is not possible to exchange experience vouchers or gift cards.
We are sorry to hear that despite the utmost care of our logistic centre you have received a wrong gift. In this case, you can return the gift free of charge by PostNL. We will send you the correct item as soon as the return shipment has reached our logistic centre.
Tintelingen Return instructions:
1. Go to the online store and log in
2. Click on the button ‘My order’ in the lower-left corner.
3. Open your order (click on the white paper with magnifying glass)
4. Then click on the green return button
5. Fill out the reason for your return and download the return form.
6. Enclose the form to your return shipment and follow the instructions on the return form
Your order may have been shipped from different warehouses and/or digital. The delivery time is mentioned on your order. For more information please go to www.mijntinteling.nl http://www.mijntinteling.nl and click on ‘Your order’.
After 5 days you have the option to report your return in the webshop. Your current order will be blocked, and an investigation will be started. Within a few days we willl send you an e-mail with more information regarding placing a new order.
Follow the next steps for a speedy completion:
You can upload pictures in the webshop. Within two working days we will get back in touch with you. You will either receive your points again of we will sent you a new product. In order for our warehouse to process your return correctly we ask you to follow the following directions:
You can cancel/adjust the order within one hour after placement. To do so, go to www.mijntinteling.nl http://www.mijntinteling.nl, and click on ‘‘My order’ at the top right and click on 'cancel order'. Your order has now been cancelled and you are free to place a new order.
When a package has returned to our warehouse, you will be informed by email so you can place an new order.
If you have chosen a gift that we will send to you by mail, you do not have to pay shipping costs. These are always included.
Do you receive an email or postal notification that you should pay to receive your gift? Do not pay, as this is a deception. You do not have to pay anything to receive your gift from Tintelingen.
If you want to return a gift for whatever reason, you will receive return instructions from us after you have registered your return in the webshop. When you use this return instruction, no shipping costs will be charged. If you choose to send the return in a different way, it is possible that costs will be charged. These will not be reimbursed by Tintelingen.